SMS Messaging for Business

Stay in your customer’s pocket – literally. BananaWorks CRM SMS tools help you connect instantly, follow up leads, send reminders, and automate text flows that feel personal while running on autopilot.

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Why SMS Messaging is a Game-Changer

  • 98% open rate – Compared to email’s 20–30%, text messages cut through instantly.
  • Immediate delivery – No spam filters, no inbox clutter. Just direct, no-fuss communication.
  • Perfect for busy clients – Especially tradies and time-poor business owners who read texts far more often than emails.

What You Can Do with BananaWorks SMS Messaging

One-off Texts (Manual Messaging)

Send a quick, personal text to any contact straight from your CRM. Perfect for quote follow-ups, confirming job times, or a quick thank-you.

Mass Text Campaigns

Broadcast updates, offers, or announcements to your entire list in seconds. Great for seasonal promos, booking reminders, and referral requests.

Automated SMS Sequences

Set up workflows so texts send automatically when triggered by form submissions, missed calls, no-shows, appointment bookings, or abandoned carts.

Two-Way Conversations

Reply to customers from a single inbox and keep the conversation flowing. Manage chats from your desktop or the BananaWorks mobile app.

Smart Routing

Automatically send incoming texts to the right team member based on service type, location, or business hours.

How It Works

  1. Connect your number – Use your existing phone number or get a dedicated virtual SMS number.
  2. Build your workflows – Simple drag-and-drop automation inside the CRM.
  3. Send & receive – Fire off texts manually, via automation, or from the contact’s profile.
  4. Track it all – See delivery status, replies, and campaign results in your CRM dashboard.

Who Benefits from BananaWorks SMS Messaging?

  • Tradies – Job updates, arrival times, quote follow-ups.
  • Coaches & Consultants – Session reminders, motivational messages, re-engagement texts.
  • Local Service Businesses – Appointment reminders, review requests, seasonal offers.
  • Small Teams – Keep leads warm and customers engaged without chasing your tail.

Why It Matters

SMS isn’t just another communication tool – it’s your fastest path to higher response rates, fewer no-shows, and more closed deals. If you’re not texting your leads and customers, you’re leaving money (and opportunities) on the table.

Frequently Asked Questions

Is SMS marketing legal in Australia?

Yes – as long as you have customer consent and include an easy opt-out option. BananaWorks CRM makes compliance simple.

How fast will my messages be delivered?

Almost instantly. Most recipients see your text within minutes of it being sent.

Can I send bulk SMS without spamming?

Absolutely. By segmenting your list and sending relevant, timely messages, you can increase engagement without annoying your audience.